Someone recently asked me to provide some examples of administrative assistant performance goals. Administrative assistants are some of the most valuable of all employees because they are the doers, the ones who get things done and can be instrumental in helping the organization achieve its objectives.
This, of course, is if they have a good understanding of what is expected of them and written employee goals to help them prioritize daily work tasks.
Create performance goals for Administrative Assistants.Tell Me About Yourself - A Good Answer to This Interview Question
I am a firm believer that the only way for any organization to achieve its mission and corporate objectives is to articulate and write business goals and to monitor their completion through a structured performance management process.
Writing administrative assistant SMART goals requires determining the necessary action steps, as well as islamic team building activities a person who has responsibility for completing them.
The manager could solicit help from her administrative assistant to do the research and audit departmental spending. So it might look like this:. There are 75 active employee files and the admin needs to make sure each of those files has a completed I-9 form. Example of Administrative Assistant Performance Goal.
Career Goals for Receptionists
Employee goals are important because they support the goals of individual departments which should line up with the implementation of business strategy. The beauty of flowing goal responsibility throughout the organization is that it gives every employee an opportunity to participate in the process. This responsibility helps employees understand how what they do on a day-to-day basis affects the ability of the organization to achieve corporate objectives.
Employees who are given clear goals, and understand what is expected of them, are better prepared to perform at desired levels. Consistent communication with employees is the best way to keep employees engaged.
It is a good use of time to write goals for them and use them to help the organization achieve the business strategy.Here's a brief example of how the barebones Hooper-Bacal form can be used for a receptionist. Of course it's incomplete, so one would add additional tasks to use it in "real life". The worksheet has been used to communicate clearly with the receptionist what his or her main job tasks are, and it's also been used in a performance appraisal.
We've only added a few job tasks, and probably, out in the real world, there would be three or four additional tasks that might have to do with filing, greeting in person, etc.
View the form here: To open up a picture of the form in a new window, click here. In this case we've listed two major responsibilities, answering the phone, and also ensuring that messages get to the rest of staff promptly.
Pretty standard stuff. These are really standards of performance that tell the staffer what constitutes a "good job". In this case they are measurable, but they don't have to be, since it's not possible to measure things quite so easily. In fact, that's one problem with focusing only on measurables.
Often the cost of measuring is too high, and actually gets in the way of job performance. Both tasks here are top priority. If we added additional job tasks to the form it would be important to NOT have them of equal priority. Assigning priority is to help staff allocate their time and balance demands, so if everything is top priority it gets useless.
SInce both listed job tasks are ongoing, that's what goes here. Pretty easy. Here we've done something interesting to demonstrate how flexible the format is. During the performance review at the end of the year, or at any time during the year, when manager and employee communicate about how things are going, notes can be made.
In this case, during the year, a barrier to performance was identified. The receptionist had difficulty meeting the standards in Column 2 but only during lunch breaks. Having identified the barrier together, the manager realized he could and had to remove that barrier, and wrote down his commitment to do so, by setting up better coverage during the lunch break. Robert's books on performance management and reviews have been published by McGraw-Hill.
He is available for consultation, training and keynote speaking on performance and management at work. Leadership Resource Center Upgrade your understanding of modern leadership in a complex world. Stay current. The Planning Resource Center. From strategic planning for businesses, small and large, right through to financial planning for millennials, stay current with the latest thoughts and actions on planning. For anyone who owns, runs or would like to start their own business. Filled with advice, tips, articles.Posted on February 12, by admin - 2 Comments - Updated August 5, Any business would benefit from a friendly smile and pleasant personality that greets its customers.
A receptionist is such an employee. A visitor walking into the office is often received by the receptionist as they are the first person anybody meets or sees. The receptionist could hold a friendly conversation with the visitor until the boss is available.
The receptionist keeps the office friendly and the business files organized. Customer service is crucial to any company, and so a receptionist should know how to very well provide customers with a better experience each and every time they interact with the company. A few tips can help you ensure that a receptionist is making the most of the customer service opportunity.
A receptionist has to make sure to always keep the reception staffed, their personality should be friendly, must be well groomed, and if the customer is supposed to wait then the receptionist should make sure that the wait is comfortable.
This helps them improve the kpi for receptionists. Receptionists also handle the hospitality end of any company and are the very first person anybody walking in the premises, meets.
Proper phone etiquette is important as well when it comes to picking up calls and also generic email. A digital receptionist, however, can take some load of responsibilities off the shoulders of a receptionist by managing visitors.
Receptionist Resume Objective
The protocol usually includes the wide variety of functions that a receptionist has to perform, the phone etiquettes that only get better with practice, communication etiquettes like being patient with the visitors and the callers, and the dress code that is the most suitable for the type of office. A receptionist must be very capable to handle workplace stress. An office could suddenly change from a pleasant gloomy day to an emotional rollercoaster, and so a receptionist must know to manage stress.
So, it is important that a receptionist knows how to handle stress as they are prone to meet a lot of people and different people come with a different level of stress. Including a digital receptionist can take a few responsibilities on it so you would not have to worry less about the stress. Among the other traits of the receptionist, one of the most important skill is the ability to handle stress. Dealing with customers is not always a pleasant experience, and so the receptionists should have their own ways of coping with stress.
While interacting with customers they also have to be highly diplomatic and courteous. Being a receptionist is a tough job.A resume objective is your opportunity to let employers know that your skills and talents align with the requirements of their open position.
Here are a few tips to help you write a meaningful, memorable resume objective that will encourage hiring managers to continue reading your resume.
A resume objective statement is a great way to help your resume stand out no matter your professional level or background. However, there are a few cases when including an objective is particularly helpful:. You are new to the job market. You are making a career change. You are moving to a new geographic area.
By noting your plans in your resume objective, you can avoid being disqualified for living out-of-town. Consider your resume objective the introduction to your resume. Keep these items in mind when writing a resume objective statement:. Keep it concise. In most cases, a recruiter or hiring manager is sifting through several resumes at a time to determine which applicants have the skills and experience necessary to move on to the next step in the hiring process. By making your resume objective short and strong, you will be more successful in holding their attention.
This helps keep the reader focused on the most important parts of your resume. Tailor it to the position. Start by reading the job description and highlighting skills or requirements that align with your strongest attributes or experiences.
Set the stage for the rest of your resume. Lead with your strongest attributes.
School receptionist career goals
Note any licenses, certifications or degrees relevant to the position. While your education experience will be listed elsewhere on your resume, including any important certifications or degrees in your resume objective can more immediately put you in a good position with the employer.
The top thing hiring managers want to know when they decide whether or not to move someone on to the next step is what value they will bring to the organization. Clearly stating your value propositions increases your chance of moving forward over another candidate of the same experience level, for example. This would be a good place to note your ambition, work ethic, history of success or unique skills.School receptionist career goals In this post, some examples of career goal and objective shall be given for the position of School recepti Page Home.
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Viewers are recommended to look at the bar on the left for a detailed list of goals and objectives that are useful to your career. Examples of School receptionist career objectives. Here are some top career goals for the position of School receptionist that you can refer to, but remember that there are many examples and you can customize them yourselves. Wriring tips for School receptionist career goals. Other useful job interview materials:.
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Impressive goals provide a framework for career advancement.
Whether competing for an internal promotion or pursuing a job elsewhere, it is helpful to tout achievements that demonstrate motivation, drive and a commitment to excellence.
Set career goals that exceed the minimum duties of your job. In other words, your goals must aim for a higher standard. You can show that you are a professional by doing your job to the best of your ability. Appear alert and approachable. Keep your receptionist desk neat and organized. Develop a consistent greeting for answering the phone and train all clerical staff to use it.
Greetings, you have reached Adventure Travel! How can we make your dream vacation a reality? Receptionists must be comfortable and proficient with technology. Many offices have industry-specific software programs for routing incoming calls and scheduling appointments. Set realistic and achievable goals to master office technology.
Being tech savvy makes it easier to adapt if your boss decides to implement a new phone or calendar system. If you are interested in promotional opportunities in an office setting, set goals to gain skills in the technical areas needed for advancement to the next level of the organization. Meet with the office executive assistant next week for information on the type of software apps and programs you should learn to advance in your career.
Enroll in classes at the community college over the summer to deepen your knowledge of Access and Excel to better track incoming calls and actions.
It is not enough to take messages and quickly transfer phone calls. If you want to excel as a receptionist, identify career goals that can help you become a more effective communicator. Receptionists must have excellent communication skills to calm down irate individuals who are tired of waiting or calling to reach someone they suspect may be avoiding them. Write down your communication strengths as a receptionist and set career goals for further honing these skills.
Also consider any weaknesses you may have, such as being abrupt with people when you are busy and set a goal to improve. Work on interpersonal skills by smiling, addressing visitors by their first names and engaging in pleasant conversation while they wait in the lobby.
Receptionist duties often include helping with general office duties, such as filing, making copies, mailing documents, maintaining equipment and managing supplies. An office with a reputation for inefficiency can drive customers away. Set goals that empower you to contribute as a team member to the overall functioning of the organization.
Your boss depends on you to keep things running smoothly at the front desk and in the outer office. Develop concrete, actionable goals that will demonstrate how you streamlined office procedures.
Develop and implement a new electronic database that will make retrieval of client contact information faster and easier. Create an inventory system to better track supplies so you can reorder before staff run out of pens, tablets and printer cartridges. Poor customer service chases customers away even if they like the product or company itself.
In contrast, building strong customer relationships earns their loyalty. You carry a heavy responsibility as the face of the organization. Select career goals that will make you more helpful, enthusiastic and responsive. Take stock of your tone of voice and body language when working the front desk.
Honestly admit where you may need to set improvement goals. Place a small mirror beside your phone as a reminder to smile and look happy instead of tired or grumpy.Receptionists have specific goals they must meet to be successful. Receptionists must have impeccable customer service skills and knowledge of filing systems, as well as general office skills.
Abiding by yearly performance goals helps many people in the work environment successfully accomplish job tasks. Performance goals also help workers strive for better execution in their work. Receptionists do not have a typical office job; they must deal with people while keeping track of important paperwork and appointments. Receptionists must also keep a clean and organised workspace to properly do their job. Implementing performance goals for your receptionist helps her understand what you want from her as an employee.
Yearly performance goals are also ideal for suggesting better ways to work and implementing new work techniques. Receptionists deal with people. From answering phones to discussing problems with customers, receptionists are often the first person a customer speaks with when contacting a company. A receptionist must have exceptional customer service skills. Negative tones or unfriendly service are never appropriate. Discuss with your receptionist how he can take his customer service skills to the next level.
You can suggest he learn the names of frequent customers or clients. When a frequent client or customer calls your company or comes in, the receptionist makes that person feel comfortable by remembering who they are and why they are calling or visiting. Successful receptionists have superior organisational skills. Keeping paperwork, phone numbers and important documents organised and readily available helps keep a business or company running smoothly. Observe how well your receptionist organises her workspace, as well as work-related documents and numbers.
You can come up with ways to help your receptionist make organisation easier and faster without jeopardising quality of work. Suggest double copies of all documents and phone numbers, and keeping the spare copies in separate filing cabinets. Getting work done in a timely manner is vital in any job.